Who can I talk to that would help me sort an issue with Endesa
i am staying at my brothers apartment in la cala just now. - arrived yesterday.
Last Monday, while my sister was here, endesa cut off the electric and it still hasn't been connected.
Let me be clear, there has been no issue with unpaid bills. All bank statements show payment and endesa have confirmed the account is active. - it appears they have cut the wrong meter off in error! - and surprisingly have no record of my brothers meter being cut.
Emails have been sent, references numbers supplied, visits to endesa in benalmadina - 7 days still nothing.
My brother is currently away with work so has been emailing frantically trying to get this sorted but with great difficulty.
I am looking for someone who may be able to explain to endesa in Spanish and help resolve this.
The English line of endesa has been tried several times and again useless
Your help would be much apprevi