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Banking information

Posted: Sat Jan 21, 2023 11:41pm
6 replies69 views3 members subscribed
Dash32

Posts: 20

Location: Frigiliana

Joined: 2 Apr 2020

Can anyone advise, i need to upload information to Santander bank. They ask for proof of earnings and copy of new passport. I have online banking but this does not allow as far as i can see. Hard to get anybody from Santander to discuss. Any ideas?

Thanks

Barry

Posted: Sun Jan 22, 2023 5:11am

Posts: 31

11 helpful points

Location: Benalmadena

Joined: 29 Aug 2020

Posted: Sun Jan 22, 2023 5:11am

Dash32 wrote on Sat Jan 21, 2023 11:41pm:

Can anyone advise, i need to upload information to Santander bank. They ask for proof of earnings and copy of new passport. I have online banking but this does not allow as far as i can see. Hard to get anybody from Santander to discuss. Any ideas?

Thanks

You can do this on line on your lap top.  Works better for some reason than by the app.


You need to log on then go through to the personal area,  then scroll to taxations.


You can also upload your passport too.


Another way is to email your branch.


Be aware though,  once your new passport details have been uploaded and accepted your app will be updated,  so you then input your new details and the passcode remains the same.

Dash32

Posted: Sun Jan 22, 2023 7:56pm

Dash32

Original Poster

Posts: 20

Location: Frigiliana

Joined: 2 Apr 2020

Posted: Sun Jan 22, 2023 7:56pm

Barry wrote on Sun Jan 22, 2023 5:11am:

You can do this on line on your lap top.  Works better for some reason than by the app.


You need to log on then go through to the personal area,  then scroll to taxations.


You can also upload your passport too.


Another way is to email your branch.


Be aware though,  once your new passport details have been uploaded and accepted your app will be updated,  so you then input your new details and the passcode remains the same.

Thanks Barry. I,ll try that. Might get back if i have problems. 

Thanks again

tdoug

Posted: Wed Jan 25, 2023 12:35pm

Posts: 30

4 helpful points

Location: Duquesa

Joined: 22 Apr 2020

Posted: Wed Jan 25, 2023 12:35pm

Dash32 wrote on Sat Jan 21, 2023 11:41pm:

Can anyone advise, i need to upload information to Santander bank. They ask for proof of earnings and copy of new passport. I have online banking but this does not allow as far as i can see. Hard to get anybody from Santander to discuss. Any ideas?

Thanks

Hi unfortunately  you have to go into the bank. They wanted a copy of our new passport and wouldn't accept any transfers of funds until we updated it. I had to get our Solicitir to go in and speak to them vouching for us as customers. We then went in when we went out on our next holiday. My husband did say though there is a section on the app whete you may be able to upload. I know how you feel they didn't answer the phone to us either!!

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Barry

Posted: Wed Jan 25, 2023 1:21pm

Posts: 31

11 helpful points

Location: Benalmadena

Joined: 29 Aug 2020

Posted: Wed Jan 25, 2023 1:21pm

tdoug wrote on Wed Jan 25, 2023 12:35pm:

Hi unfortunately  you have to go into the bank. They wanted a copy of our new passport and wouldn't accept any transfers of funds until we updated it. I had to get our Solicitir to go in and speak to them vouching for us as customers. We then went in when we went out on our next holiday. My ...

...husband did say though there is a section on the app whete you may be able to upload. I know how you feel they didn't answer the phone to us either!!

You can email the bank with your new passport details uploaded.  The email address is a number of the branch followed by @gruposantander.es


Also,  here is the number of Santander Bank in Madrid who will help you - 

Dash32

Posted: Wed Jan 25, 2023 9:28pm

Dash32

Original Poster

Posts: 20

Location: Frigiliana

Joined: 2 Apr 2020

Posted: Wed Jan 25, 2023 9:28pm

Barry wrote on Wed Jan 25, 2023 1:21pm:

You can email the bank with your new passport details uploaded.  The email address is a number of the branch followed by @gruposantander.es


Also,  here is the number of Santander Bank in Madrid who will help you - 

Thanks for the help Barry. I actually rang Madrid and the lady gave me that email address for the passport. You can also send salary details but its a different address. You must also fill out a fioc form which can be done on the Santander app. Its to do with money laundering and how you earn a living. Think im almost there.

Thanks folks

Barry

Posted: Wed Jan 25, 2023 10:57pm

Posts: 31

11 helpful points

Location: Benalmadena

Joined: 29 Aug 2020

Posted: Wed Jan 25, 2023 10:57pm

Dash32 wrote on Wed Jan 25, 2023 9:28pm:

Thanks for the help Barry. I actually rang Madrid and the lady gave me that email address for the passport. You can also send salary details but its a different address. You must also fill out a fioc form which can be done on the Santander app. Its to do with money laundering and how you earn a l...

...iving. Think im almost there.

Thanks folks

If I were you I would go through all the details and if it means repeating,  then do it.

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