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Banking

Posted: Mon Feb 10, 2020 11:29am
2 replies48 views2 members subscribed

Hi, has anyone who has a bank bank account with Unicaja (maybe all Spanish Banks) received a communication saying you can no longer access your account on-line from the UK until you have registered your mobile number with them managed to communicate with the bank and been able to do so without going into the bank?

MicheleK

Sun Feb 16, 2020 4:21pm

Posts: 3

Location: Estepona

Posted: Sun Feb 16, 2020 4:21pm

Hello, darlojo. we  have not received such s notice.

The first thing we suggest is to contact your bank [whether by text, email, or phone] to verify what the procedure is, and exactly how to use it { and/or check the possibility of a scam?]

It appears that different banks use different security methods. 

Our Spanish bank ( Sabadell) does this: when one is on-line doing a transaction, they send a 'mobil number' via text; adn send via email, a chart with numerals.    You then select in the chart the numerals corresponding to the mobile number they have sent you; then, you can proceed with your transaction online.   the 'code ( 'mobile number' sent to you via text) is a one-time code, good only for that transaction, So it will be different each time.

But, again, we suggest contacting your bank to be sure what their procedure is. Possibly you can do this without going in to the branch.

Hope this is of some help.

MIchele

Darlojo

Darlojo

Original Poster

Sun Feb 16, 2020 6:06pm

Posted: Sun Feb 16, 2020 6:06pm

MicheleK wrote on Sun Feb 16, 2020 4:21pm:

Hello, darlojo. we  have not received such s notice.

The first thing we suggest is to contact your bank [whether by text, email, or phone] to verify what the procedure is, and exactly how to use it { and/or check the possibility of a scam?]

It appears that different banks use different security methods. ...

...

Our Spanish bank ( Sabadell) does this: when one is on-line doing a transaction, they send a 'mobil number' via text; adn send via email, a chart with numerals.    You then select in the chart the numerals corresponding to the mobile number they have sent you; then, you can proceed with your transaction online.   the 'code ( 'mobile number' sent to you via text) is a one-time code, good only for that transaction, So it will be different each time.

But, again, we suggest contacting your bank to be sure what their procedure is. Possibly you can do this without going in to the branch.

Hope this is of some help.

MIchele

Hi, all sorted thank you. I wrote a letter to the branch in Trabuco and they have "done the necessary" to enable me to access account - but just hadn't told me 🤣

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