EASYJET -denied boarding due to their misinterpretation of Passenger location form - Flights, baggage and airports in Torre del Mar - Torre del Mar forum - Costa del Sol forum in the Malaga province of Spain
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EASYJET -denied boarding due to their misinterpretation of Passenger location form

Posted: Thu Apr 1, 2021 6:51pm
0 replies118 views1 member subscribed
Chatsworth25

Posts: 78

15 helpful points

Location: Torre del Mar

Joined: 14 Oct 2020

My friend flew back to take up new employment in the UK -unfortunately easyJet denied him boarding and  his own explanation gives concern 

he managed to book a  flight via madrid to get to uk and keep current PCR tests and booked tests in UK 

"Arrived at airport 2 hours before the flight was due and joined one of the three queues at the EasyJet check-in desks for the flight to Luton.

I very slowly, moved forward towards the front of the queue, each customer seemed to be taking about 15 mins to process. I assumed this was because of the new travel requirements and witnessed three or four people being turned away, some angry some seemed resigned to their fate, personally I didn't feel worried as I had my negative PCR test, I had booked my 2 x quarantine PCR tests with one of government approved suppliers and filled in my UK government passenger location form with no problems and had the completed documents as a pdf files on my phone.

As I drew closer the the front of the queue I noticed an EasyJet employee making his way through the queues with a clipboard, checking people's documents against a document on that clipboard.

After almost two hours in the queue,  When eventually he approached me I had already opened the passenger location form on my phone, again I assumed this was what he wanted to see and was correct.

He compared my document with his copy and informed me that the reference no. for my pre-booked quarantine PCR tests was wrong and should be a seven digit alphanumeric no. and  I  would not be allowed to board the flight, he was not prepared to discuss it further as these were his instructions. 

The flight was already late and boarding had commenced. 

I proceeded to E-mail two of my friends one of whom A had paid for the flight the other,B who had organised the 2 x quarantine PCR tests from the government approved supplier.B managed to get through a managing director of the PCR testing company who explained that the government had requested that all test suppliers change their reference no. to a seven digit number but they had until the 31/03/21

 That day was 20/03/21

He duly sent me a new no. I refilled the passenger location form at the government website, by this time the flight had departed. 

Without me."

Apparently there were a lot of people caught out on this digital code and easyJet were dismissive saying he was a no show but the hold luggage was booked in and the problem was with EASYJET 


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