EASYJET -denied boarding due to their misinterpretation of Passenger location form - Flights, baggage and airports in Torre del Mar - Torre del Mar forum - Costa del Sol forum in the Malaga province of Spain
ASSSA Insurance

Join the Torre del Mar forum

Join the Torre del Mar forumMy name's Alex and this is my website all about Torre del Mar in Spain. Register now for free to talk about Flights, baggage and airports in Torre del Mar and much more!

EASYJET -denied boarding due to their misinterpretation of Passenger location form

Posted: Thu Apr 1, 2021 6:51pm
0 replies118 views1 member subscribed

Posts: 78

15 helpful points

Location: Torre del Mar

Joined: 14 Oct 2020

My friend flew back to take up new employment in the UK -unfortunately easyJet denied him boarding and  his own explanation gives concern 

he managed to book a  flight via madrid to get to uk and keep current PCR tests and booked tests in UK 

"Arrived at airport 2 hours before the flight was due and joined one of the three queues at the EasyJet check-in desks for the flight to Luton.

I very slowly, moved forward towards the front of the queue, each customer seemed to be taking about 15 mins to process. I assumed this was because of the new travel requirements and witnessed three or four people being turned away, some angry some seemed resigned to their fate, personally I didn't feel worried as I had my negative PCR test, I had booked my 2 x quarantine PCR tests with one of government approved suppliers and filled in my UK government passenger location form with no problems and had the completed documents as a pdf files on my phone.

As I drew closer the the front of the queue I noticed an EasyJet employee making his way through the queues with a clipboard, checking people's documents against a document on that clipboard.

After almost two hours in the queue,  When eventually he approached me I had already opened the passenger location form on my phone, again I assumed this was what he wanted to see and was correct.

He compared my document with his copy and informed me that the reference no. for my pre-booked quarantine PCR tests was wrong and should be a seven digit alphanumeric no. and  I  would not be allowed to board the flight, he was not prepared to discuss it further as these were his instructions. 

The flight was already late and boarding had commenced. 

I proceeded to E-mail two of my friends one of whom A had paid for the flight the other,B who had organised the 2 x quarantine PCR tests from the government approved supplier.B managed to get through a managing director of the PCR testing company who explained that the government had requested that all test suppliers change their reference no. to a seven digit number but they had until the 31/03/21

 That day was 20/03/21

He duly sent me a new no. I refilled the passenger location form at the government website, by this time the flight had departed. 

Without me."

Apparently there were a lot of people caught out on this digital code and easyJet were dismissive saying he was a no show but the hold luggage was booked in and the problem was with EASYJET 

Sign up for free or login to reply to this topic

Want to reply to this topic? Login or register for free to post your message:

Find more Flights topics from a particular area:

Register for free!

Login to your account

ASSSA Insurance
Advertise your business here
Advertise your property
Help with my computer