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Undelivered goods

Posted: Thu May 9, 2019 4:54pm
5 replies118 views4 members subscribed
Doreen74

Posts: 5

Location: Málaga

Leeroy merlin. I ordered an awning from this company some time ago. It did not arrive!

Can't contact them by phone, (no response).

Do not answer my Emails.

Any sensible suggestions??

Doreen74

Paulmartin

Thu May 9, 2019 10:44pm

Posts: 30

Location: Coin

Posted: Thu May 9, 2019 10:44pm

Go into store and speak to.someone directly.

Sean47

Fri May 10, 2019 5:31pm

Posts: 21

Location: Calahonda

7 helpful posts

Posted: Fri May 10, 2019 5:31pm

        Your in Andulucia Doreen. Chill.

ajgosnold

Sun May 12, 2019 8:10pm

Posts: 12

Location: Calahonda

2 helpful posts

Posted: Sun May 12, 2019 8:10pm

I have had the same problem with a glass door. Leroy Merlin tells me it’s been delivered but I haven’t received it. I have sent 4 emails and they have only replied to one. I called everyday for a week and each time they tell me me they will make a claim against the transport company and then be in touch. Nothing yet! 

I’m thinking of completing an online complaint form and then contacting my credit card company.

Marcus57

Fri May 17, 2019 8:16pm

Posts: 4

Location: Torrox

2 helpful posts

Posted: Fri May 17, 2019 8:16pm

Best bet is to go back to the store. Spain is a bit like May other cultures they are not very responsive to email. You will probably have to make a fuss.

Doreen74

Doreen74

Original Poster

Sat May 18, 2019 4:07pm

Posts: 5

Location: Málaga

Posted: Sat May 18, 2019 4:07pm

Sean47 wrote on Fri May 10, 2019 5:31pm:

        Your in Andulucia Doreen. Chill.

Sean47

We are only in Spain for a limited time and it has been 22 days since the order was made and the money paid so I do think I have the right to be concerned as we are still told a new delivery date will be issued(none as yet).Although not very helpful I appreciate the fact that you read my message and responded. Doreen74

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