“False or misleading advertising” is defined by EU law as being:
Living in Spain means that we are protected under EU directives and its interesting to see how these apply and what they apply to .
Now in practical terms we have all come across instances where we either believe we have not had the service or dare I say the practices were "sharp"
ie Pre-ticked boxes will be banned in the EU. For example, when boxes are pre-ticked for travel insurance.
Surcharges eliminated for the use of credit cards and hotlines. Traders will not be able to charge consumers more for paying by credit card or other means of payment than what it actually costs the trader. Traders who operate telephone hotlines will not be able charge more than the basic telephone rate for the telephone calls.
or it could be the goods were misleading ,faulty etc -remember its across the consumer activity ie travel ,financial ,services (ie telecoms etc )
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The EU say any advertising which, in any way, either in its wording or presentation:
- Deceives or is likely to deceive the person to whom it is addressed or to whom it reaches
- By reason of its deceptive nature, is likely to affect their economic behaviour
- Or for those reasons, injures are likely to injure a competitor
https://www.spanishsolutions.net/legal-issues-in-spain/what-is-the-consumer-law-in-spain/
So rather than be in "Rip off Britain" with the total lack of consumer protection (ie Car emission saga ) then you should have better protection under the EU in Spain
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