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Consumer protection in Spain

Chatsworth25Posted by Chatsworth25 on Mon Jun 6, 2022 7:11pm in General discussion
11 replies900 views4 members subscribed

False or misleading advertising” is defined by EU law as being:

Living in Spain means that we are protected under EU directives and its interesting to see how these apply and what they apply to .

Now in practical terms we have all come across instances where we either believe we have not had the service or dare I say the practices were "sharp"

ie Pre-ticked boxes will be banned in the EU. For ex­ample, when boxes are pre-ticked for travel in­sur­ance.

Surcharges eliminated for the use of credit cards and hotlines. Traders will not be able to charge con­sumers more for pay­ing by credit card or other means of pay­ment than what it ac­tu­ally costs the trader. Traders who op­er­ate tele­phone hot­lines will not be able charge more than the ba­sic tele­phone rate for the tele­phone calls.

or it could be the goods were misleading ,faulty etc -remember its across the consumer activity ie travel ,financial ,services (ie telecoms etc )

Article continues below

The EU say any advertising which, in any way, either in its wording or presentation:

  • Deceives or is likely to deceive the person to whom it is addressed or to whom it reaches
  • By reason of its deceptive nature, is likely to affect their economic behaviour
  • Or for those reasons, injures are likely to injure a competitor
below is a link to Spanish solutions 

https://www.spanishsolutions.net/legal-issues-in-spain/what-is-the-consumer-law-in-spain/

So rather than be in "Rip off Britain" with the total lack of consumer protection (ie Car emission saga ) then you should have better protection under the EU in Spain 



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Chatsworth25

Chatsworth25

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Holaitsdavid

Posted: Mon Jun 6, 2022 9:19pm

Holaitsdavid

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Posted: Mon Jun 6, 2022 9:19pm

So rather than be in "Rip off Britain" 

?  UK has consumer protection and existing EU laws were imbedded in UK law.

Further car emissions here in Spain are dreadful due to the number of old cars and diesels.

 .Some of the oldest cars on the road in Europe can be found in Spain   https://www.surinenglish.com/spain/some-oldest-cars-20220126171952-nt.html  

               

Chatsworth25

Posted: Mon Jun 6, 2022 11:31pm

Chatsworth25

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Posted: Mon Jun 6, 2022 11:31pm

Holaitsdavid wrote on Mon Jun 6, 2022 9:19pm:

So rather than be in "Rip off Britain" 

?  UK has consumer protection and existing EU laws were imbedded in UK law.

Further car emissions here in Spain are dreadful due to the number of old cars and diesels.

 .Some of the oldest cars on the road in Europe can be found in Spain   https://www.surinenglish.com/spain/some-oldest-cars-20220126171952-nt.html  

               

Sorry to disagree 

you took the issue of CAR EMISSIONS but the UK government did nothing to take action against VW and a growing list of car and now commercial manufacturers who not only mislead the consumers but committed fraud on the car tax under the old system -futhermore the EU prosecuted UK and five other countries for failure to take action 

The true exhaust emissions have resulted in increased damage to health and fabric 

Anyway my key point was the EU consumer law and its benefits  albeit brexiteers always seemed out negatives there is a lot of positives in the eu legislation ie the problem of Budget airlines having default travel insurance or charges for credit or debit cards etc etc 

In Rip off UK the trading standards have been scuttled to a telephone intermediary and the true situation of consumer protection is a shadow of its former self 

The uk government is poor in dealing with any matter ie Grenfell will be 5 years this month and little has been resolved -a costly enquiry ,the large number of buildings with unsafe cladding ,blighted properties  etc 

At least Spain doesn't make out its doing things then doesn't deliver 

Yes I,m proud to be in Spain and glad to say it!!

Holaitsdavid

Posted: Wed Jun 8, 2022 12:51am

Holaitsdavid

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Joined: 30 Mar 2021

Posted: Wed Jun 8, 2022 12:51am

Chatsworth25 wrote on Mon Jun 6, 2022 11:31pm:

Sorry to disagree 

you took the issue of CAR EMISSIONS but the UK government did nothing to take action against VW and a growing list of car and now commercial manufacturers who not only mislead the consumers but committed fraud on the car tax under the old system -futhermore the EU prosecuted UK and five other cou...

...ntries for failure to take action 

The true exhaust emissions have resulted in increased damage to health and fabric 

Anyway my key point was the EU consumer law and its benefits  albeit brexiteers always seemed out negatives there is a lot of positives in the eu legislation ie the problem of Budget airlines having default travel insurance or charges for credit or debit cards etc etc 

In Rip off UK the trading standards have been scuttled to a telephone intermediary and the true situation of consumer protection is a shadow of its former self 

The uk government is poor in dealing with any matter ie Grenfell will be 5 years this month and little has been resolved -a costly enquiry ,the large number of buildings with unsafe cladding ,blighted properties  etc 

At least Spain doesn't make out its doing things then doesn't deliver 

Yes I,m proud to be in Spain and glad to say it!!

Blimey you are really wound up at UK, I'm not a Brexit fan Btw. I live in Spain now, but don't hold with your anti UK stuff it's a fine country. Sad not still part of the EU still but like I said the air pollution in Spanish towns and cities far worse, further, there is little comparison economically between here and UK. From it's very high taxes to 20% employment, further, this is a country with bureaucracy overload. You talk about ripoff, what about Estate agents charging a massive 5% - lawyers taking a percentage of property value, rather than a fixed fee. The price of basic drugs, you can't buy in a supermarket, right now the restrictions on UK drivers licence, which residents can't swap and the safety and accident rate much higher. 

There are many plus points, private health care is good and cheap,, the Spanish people are nice, the weather great 9 months of the year, but a little too hot in the summer, eating out and booze is cheap. However, if UK had the weather, I doubt many Brits would chose to live here. I don't agree about consumer law, it fine UK and little has changed. Either way I'm pleased you seem to be happy here, long may you enjoy, as for me, it's fine, but I still hold my native country in very high esteem. 

Have nice day.  

Mac59

Posted: Wed Jun 8, 2022 10:14am

Posts: 21

5 helpful points

Location: Torremolinos

Joined: 20 Oct 2021

Posted: Wed Jun 8, 2022 10:14am

Chatsworth25 wrote on Mon Jun 6, 2022 11:31pm:

Sorry to disagree 

you took the issue of CAR EMISSIONS but the UK government did nothing to take action against VW and a growing list of car and now commercial manufacturers who not only mislead the consumers but committed fraud on the car tax under the old system -futhermore the EU prosecuted UK and five other cou...

...ntries for failure to take action 

The true exhaust emissions have resulted in increased damage to health and fabric 

Anyway my key point was the EU consumer law and its benefits  albeit brexiteers always seemed out negatives there is a lot of positives in the eu legislation ie the problem of Budget airlines having default travel insurance or charges for credit or debit cards etc etc 

In Rip off UK the trading standards have been scuttled to a telephone intermediary and the true situation of consumer protection is a shadow of its former self 

The uk government is poor in dealing with any matter ie Grenfell will be 5 years this month and little has been resolved -a costly enquiry ,the large number of buildings with unsafe cladding ,blighted properties  etc 

At least Spain doesn't make out its doing things then doesn't deliver 

Yes I,m proud to be in Spain and glad to say it!!

Well done. I'm fed up of British people living in Spain and telling everyone how wonderful UK and Brexit is and criticising the EU - where they have chosen to live. Its many of these people who took us out of the EU, based on Tory lies and more lies. 

Mac59

Posted: Wed Jun 8, 2022 10:21am

Posts: 21

5 helpful points

Location: Torremolinos

Joined: 20 Oct 2021

Posted: Wed Jun 8, 2022 10:21am

Holaitsdavid wrote on Wed Jun 8, 2022 12:51am:

Blimey you are really wound up at UK, I'm not a Brexit fan Btw. I live in Spain now, but don't hold with your anti UK stuff it's a fine country. Sad not still part of the EU still but like I said the air pollution in Spanish towns and cities far worse, further, there is little comparison economic...

...ally between here and UK. From it's very high taxes to 20% employment, further, this is a country with bureaucracy overload. You talk about ripoff, what about Estate agents charging a massive 5% - lawyers taking a percentage of property value, rather than a fixed fee. The price of basic drugs, you can't buy in a supermarket, right now the restrictions on UK drivers licence, which residents can't swap and the safety and accident rate much higher. 

There are many plus points, private health care is good and cheap,, the Spanish people are nice, the weather great 9 months of the year, but a little too hot in the summer, eating out and booze is cheap. However, if UK had the weather, I doubt many Brits would chose to live here. I don't agree about consumer law, it fine UK and little has changed. Either way I'm pleased you seem to be happy here, long may you enjoy, as for me, it's fine, but I still hold my native country in very high esteem. 

Have nice day.  

Despite all that you have chosen to live in Spain. You obviously calculated between living in UK or Spain. Yes, there are some negative differences, and yes I agree with the amount of needless and sometimes endless paperwork but having lived in Birmingham for over 40 years I can vouch that air pollution, compared to anywhere in Spain, is far far worse. But please, look at what is happening in UK and there is no comparison about which country to live in. 

Holaitsdavid

Posted: Wed Jun 8, 2022 3:06pm

Holaitsdavid

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Posted: Wed Jun 8, 2022 3:06pm

Mac59 wrote on Wed Jun 8, 2022 10:21am:

Despite all that you have chosen to live in Spain. You obviously calculated between living in UK or Spain. Yes, there are some negative differences, and yes I agree with the amount of needless and sometimes endless paperwork but having lived in Birmingham for over 40 years I can vouch that air po...

...llution, compared to anywhere in Spain, is far far worse. But please, look at what is happening in UK and there is no comparison about which country to live in. 

I'm sure you are watching UK news indeed many problems in UK but also in Spain where suffering inflation at similar levels, the good thing for home owner in UK your property values would have hedged, the market has been booming, Also very low unemployment. Note  Spain has about 3 million empty homes and 20% unemployment..

 Below pollution levels and very high UV here South of Spain, big skin cancer risk. 

Top five most and least polluted coastal regions in Europe are ranked below for their levels of particulate matter (PM).

Cities are ranked by CAQI-PM on a scale from 0 to 100 (shown in brackets). The higher the number the worse the air quality is. 

Most polluted 

- Canarias, Spain (30.6)

- Malta (30.2)

- Sardegna, Italy (29.1)

- Andalucía, Spain (26.9)

- Murcia, Spain (24.6)

- Campania, Italy (24)

Least polluted 

- Eastern Scotland (7.22)

- Açores, Portugal (7.76)

- Highlands and Islands, UK (7.77)

- Övre Norrland Sweden (8.15)

- West Central Scotland (8.30)

- Pomorskie, Poland (8.42)

(Averaged data for 2020 summer months, Jun-Aug 2020)

https://www.dailymail.co.uk/sciencetech/article-9768167/Scientists-reveal-polluted-AIR-European-coastlines.html

Mac59

Posted: Wed Jun 8, 2022 4:11pm

Posts: 21

5 helpful points

Location: Torremolinos

Joined: 20 Oct 2021

Posted: Wed Jun 8, 2022 4:11pm

Holaitsdavid wrote on Wed Jun 8, 2022 3:06pm:

I'm sure you are watching UK news indeed many problems in UK but also in Spain where suffering inflation at similar levels, the good thing for home owner in UK your property values would have hedged, the market has been booming, Also very low unemployment. Note  Spain has about 3 million ...

...empty homes and 20% unemployment..

 Below pollution levels and very high UV here South of Spain, big skin cancer risk. 

Top five most and least polluted coastal regions in Europe are ranked below for their levels of particulate matter (PM).

Cities are ranked by CAQI-PM on a scale from 0 to 100 (shown in brackets). The higher the number the worse the air quality is. 

Most polluted 

- Canarias, Spain (30.6)

- Malta (30.2)

- Sardegna, Italy (29.1)

- Andalucía, Spain (26.9)

- Murcia, Spain (24.6)

- Campania, Italy (24)

Least polluted 

- Eastern Scotland (7.22)

- Açores, Portugal (7.76)

- Highlands and Islands, UK (7.77)

- Övre Norrland Sweden (8.15)

- West Central Scotland (8.30)

- Pomorskie, Poland (8.42)

(Averaged data for 2020 summer months, Jun-Aug 2020)

https://www.dailymail.co.uk/sciencetech/article-9768167/Scientists-reveal-polluted-AIR-European-coastlines.html

Very interesting indeed. Thank you. 

Philip wright

Posted: Thu Jun 9, 2022 7:24am

Posts: 6

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Location: Torremolinos

Joined: 12 Oct 2020

Posted: Thu Jun 9, 2022 7:24am

Mac59 wrote on Wed Jun 8, 2022 10:14am:

Well done. I'm fed up of British people living in Spain and telling everyone how wonderful UK and Brexit is and criticising the EU - where they have chosen to live. Its many of these people who took us out of the EU, based on Tory lies and more lies. 

I totally agree with your comments. In fact I am ashamed to be British and find myself quite embarrassed to admit that I am British. I spend as much time over here in my apartment in Torremolinos as the absurd brexit rule allows me to do so. I did apply for residence hereprior to brexit but used an existing lawyer in another part of the country where I was going to buy originally and Torremilinos turned me down as they felt I hadn’t spent enough time here. The comments regarding the U.K. government are quite correct. I certainly believe that the U.K. are living a lie , this pathetic notion that it is the best country in the world is a total falsehood and the days are over for the U.K.infact the U.K. is shortly to become the worst economy performer bar Russia . Well what should any country that takes itself out of the European Union expect. Yes I am very angry, very embarrassed and very ashamed. I will shortly be applying for residence again and now have a lawyer in Torremolinos. 

Mac59

Posted: Thu Jun 9, 2022 8:04am

Posts: 21

5 helpful points

Location: Torremolinos

Joined: 20 Oct 2021

Posted: Thu Jun 9, 2022 8:04am

Philip wright wrote on Thu Jun 9, 2022 7:24am:

I totally agree with your comments. In fact I am ashamed to be British and find myself quite embarrassed to admit that I am British. I spend as much time over here in my apartment in Torremolinos as the absurd brexit rule allows me to do so. I did apply for residence hereprior to brexit but used ...

...an existing lawyer in another part of the country where I was going to buy originally and Torremilinos turned me down as they felt I hadn’t spent enough time here. The comments regarding the U.K. government are quite correct. I certainly believe that the U.K. are living a lie , this pathetic notion that it is the best country in the world is a total falsehood and the days are over for the U.K.infact the U.K. is shortly to become the worst economy performer bar Russia . Well what should any country that takes itself out of the European Union expect. Yes I am very angry, very embarrassed and very ashamed. I will shortly be applying for residence again and now have a lawyer in Torremolinos. 

I agree with everything you have said as well. I am also very ashamed about what our country is turning into. I've taken early retirement and from December last year I have been a resident in Torremolinos. Its a completely different way of life enriched by kind, respectful and welcoming locals. Its far removed from living in UK. I could do without some of the Brits who insist on  showing as much skin as possible in the most inappropriate places such as restaurants and in the town centre (lol) but it's a small price to pay for such  a better quality of life. The Tories are ruining the UK month by month and those that still support them must share their lack of morals. 

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