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Paying water bill bt debit card?

Posted: Thu Sep 8, 2022 5:44pm
2 replies48 views2 members subscribed
Julie62

Posts: 6

Location: Casares

Joined: 12 Aug 2022

Hi,

Can anyone help, I'm trying to pay water bill via the acosol website with my debit card as my direct debit hasn't been set up yet (issues with bank).

When I go onto site and request to pay by card it directs me to payment details.

However in the boxes where you would input your card details there isn't enough room  it only allows 13 digits and card has 16.

I'm obviously doing something wrong.

Would it be easier to call water company and resolve it over the phone but unfortunately I don't speak Spanish. 

Ive attached a screenshot from their Website.

Many regards 

Julie

Alan295

Posted: Mon Sep 12, 2022 11:33am

Posts: 8

Location: Casares

Joined: 11 Apr 2022

Posted: Mon Sep 12, 2022 11:33am

Try ring them up.

I recently had a similar problem with my electricity a/c and they had an English speaking operative who was very helpful and sorted my problem out.

Alan 295

Julie62

Posted: Mon Sep 12, 2022 12:37pm

Julie62

Original Poster

Posts: 6

Location: Casares

Joined: 12 Aug 2022

Posted: Mon Sep 12, 2022 12:37pm

Alan295 wrote on Mon Sep 12, 2022 11:33am:

Try ring them up.

I recently had a similar problem with my electricity a/c and they had an English speaking operative who was very helpful and sorted my problem out.

Alan 295

Hi Alan, 

Thank you for your reply, I have managed to resolve the issue now. I did what you suggested and called them, thankfully they spoke English and helped me.

Regards 

Julie

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